Hi Chuck,
It's been my experience that if you need anything taken care of, i.e., power, water, cable, internet, etc. you have join the rest of the population and go there in person, take a number and wait. Sometimes you have to wait a very long time. But if you catch it on the right day it's not too bad. Quite a few things here will be slower than you are used to. One nice thing about waiting is that people here are more prone to strike up a conversation with you to help pass the time. A lot of services aren't always updated but once you get your utilities taken care of you can pay them online. Also you can pay your bills at most farmacias. A lot of little things we take for granted won't be found here. It's all part of adjusting to life on the island.
Gregg